Question 1

Do you ship internationally?

Accepted Answer

Sorry, we do not ship internationally at this time.

Question 2

Can I pickup my order?

Accepted Answer

If you are in the St. Louis, MO area and would like to arrange for free local pickup for your order; please choose "local pickup" as your shipping option and we will contact you to arrange pickup.

Question 3

What is your return policy?

Accepted Answer

Custom and personalized pieces are not refundable.

If you are unhappy with your online purchase, please contact us at tiffany@wanderwheelceramics.com within 7 days of delivery and we would be happy to work with you to exchange or return your purchase.

Question 4

Can you personalize or customize something for me?

Accepted Answer

Of course!  Please reach out at tiffany@wanderwheelceramics.com (tiffany@wanderwheelceramics.com)for customized orders.

Question 5

What if my order arrives damaged?

Accepted Answer

Your handcrafted goods will be packaged as tight and neat as possible to avoid damage.  However, if an item arrives to you broken, please email tiffany@wanderwheelceramics.com (tiffany@wanderwheelceramics.com)a picture within 7 days of delivery and we will replace or refund your order.

Question 6

How long will it take to process my order?

Accepted Answer

If an item purchased is currently in stock, we will ship within 1-3 business days of purchase.  For custom orders, we will notify you with an estimated time for creating your order.

Free shipping on orders over $150

FAQ'S